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Oliver Cyples

  • Actividad total
    40
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Resumen de la actividad

Última actividad de Oliver Cyples
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    Oliver Cyples creó una publicación,

    Macros - Edit multiple groups without Global Access

    Hey   I just wanted to feedback on the editing of group macros with out requiring Global Access.  After speaking to your support guys who were very helpful explaining, it appears because a macro is...

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    Oliver Cyples creó una publicación,

    Accessibility UI Options

    Respondida

    Hi We've recently had an agent struggling with the brightness of the UI in Zendesk, with out needing to change the look on the instance for everyone it'd be great to have some accessibility options...

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    Oliver Cyples creó una publicación,

    Shortcut Group Restrictions in Chat

    Hi   We have multiple Chat groups, we've also restricted access to only edit macros within those groups for the users.   Some shortcuts however are across 2 teams, so our Agent has a shortcut in Gr...

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    Oliver Cyples hizo un comentario,

    Hey Guys, has there been any movement on this at all please? It would be ideal if we could have this.

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    Oliver Cyples creó una publicación,

    SLAs - New to Solved/Closed status SLA

    Hi   I'd like to be able to set an SLA that can measure a period from New/Open to Solved/Closed.   We have a process where our Regulators allow us 8 weeks to solve an issue with a customer. There c...

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    Oliver Cyples creó una publicación,

    Customise Customer Search Results Area

    Hi   We were hoping to be able to edit the user search area. When searching for a customer it gives you the standard Name, Email, Organisation, Role, Updated results. It would be great if we could ...

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    Oliver Cyples creó una publicación,

    Tag Added - Explore Reporting

    Hi,   I know theres a number of different ways to report on tags but we ideally could do with a metrics/attributes to report on Tag Added.   We have a process that runs Day 1, Day 3, Day 5, Day 7. ...

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    Oliver Cyples hizo un comentario,

    This would be great, especially if we could have it active on chosen groups.

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    Oliver Cyples hizo un comentario,

    +1 for this also! This would be extremely useful for us separating out our incoming email channels

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    Oliver Cyples creó una publicación,

    No Voicemail - Call Completed Ticket

    Completada

    Hi I recently found out if you have voicemail switched off, but your lines are at maximum capacity, you get a message along the lines of "Our lines are busy, please try again later". But this is cl...