Cat B
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Actividad reciente de Cat B-
Search function in deleted tickets and suspended ticket folders
It would be incredibly helpful to have a search function in both the deleted tickets folder and the suspended tickets folder. Especially the deleted though.
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Segment Suspended Ticket View Just like the other views
I dont understand why you do not allow the Suspended Ticket view to be edited like all the other views, according to what group you are apart of. I need each team to be able to go through their own...
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Search Deleted Tickets
It would be so helpful if we had the ability to search deleted tickets. (would also be helpful if we could search suspended tickets too).
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Explore Attribute: Assignee Name
Am I understanding this correctly... that when you select Assignee Name as an attribute in Explore, you exclude or include certain agents based on their phone number? That is terrible logic. I don'...
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Route Calls from certain orgs to certain agents.
If you are able to build assignment triggers with conditional logic that sounds like this "if a ticket is received from someone in X organization, then assign X agent." Then you should be able to d...
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Ability to receive calls through the Zendesk app
If we are paying for Talk, we 100% should have the ability to answer calls from the mobile app. Right now we have to be logged on a web browser in order to be online and available. If we are just o...
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Suspended Tickets - Zendesk sees literally every automated email as spam
Literally, any mail we received that is from a nonreply address or is an automated email response gets thrown in the suspended tickets. I recover them, Zendesk does not learn and still throws those...
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Light agents unable to @ other agents
Light agents can do internal replies but they are unable to @ another agent. Why would you take away that simple function? If they have access to internal replies, they should have the ability to n...
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Use Subject Text as a view condition
Right now I want to build a view based on a type of ticket that always has the same string of words in their subject. Why is this available in trigger conditions but unavailable in View conditions....
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Show and hide different user fields based on the groups the agent has membership too.
See the below pictures for what I am referring to. When creating/editing user fields, on the right, I can't select a group or brand for which the field was created for. When you open the user profi...