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DB Franchising USA, LLC

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    69
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Resumen de la actividad

Última actividad de DB Franchising USA, LLC
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    DB Franchising USA, LLC creó una publicación,

    Search function in deleted tickets and suspended ticket folders

    It would be incredibly helpful to have a search function in both the deleted tickets folder and the suspended tickets folder. Especially the deleted though. 

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    DB Franchising USA, LLC hizo un comentario,

    I dont want to sort this Dan. I don't want to be involved at all with suspended tickets - I want to rid myself of this responsibility. I want the teams to be autonomous and manage their own suspend...

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    DB Franchising USA, LLC creó una publicación,

    Segment Suspended Ticket View Just like the other views

    I dont understand why you do not allow the Suspended Ticket view to be edited like all the other views, according to what group you are apart of. I need each team to be able to go through their own...

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    DB Franchising USA, LLC creó una publicación,

    Search Deleted Tickets

    It would be so helpful if we had the ability to search deleted tickets. (would also be helpful if we could search suspended tickets too).

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    DB Franchising USA, LLC hizo un comentario,

    100% agree. It would be super helpful if we could use automation for ticket creation. aka every two weeks, I want the system to create a ticket with the exact same verbiage. Kina like a reoccurring...

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    DB Franchising USA, LLC creó una publicación,

    Explore Attribute: Assignee Name

    Am I understanding this correctly... that when you select Assignee Name as an attribute in Explore, you exclude or include certain agents based on their phone number? That is terrible logic. I don'...

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    DB Franchising USA, LLC hizo un comentario,

    Yes, they have a useful filter now. This is resolved.

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    DB Franchising USA, LLC creó una publicación,

    Route Calls from certain orgs to certain agents.

    If you are able to build assignment triggers with conditional logic that sounds like this "if a ticket is received from someone in X organization, then assign X agent." Then you should be able to d...

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    DB Franchising USA, LLC creó una publicación,

    Ability to receive calls through the Zendesk app

    If we are paying for Talk, we 100% should have the ability to answer calls from the mobile app. Right now we have to be logged on a web browser in order to be online and available. If we are just o...

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    DB Franchising USA, LLC creó una publicación,

    Suspended Tickets - Zendesk sees literally every automated email as spam

    Literally, any mail we received that is from a nonreply address or is an automated email response gets thrown in the suspended tickets. I recover them, Zendesk does not learn and still throws those...