Ryan Boyer
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Resumen de la actividad
Última actividad de Ryan Boyer-
Ryan Boyer creó una publicación,
Content Blocks: Enabling it removes ability to use Schedule Publishing
RespondidaWhen I recently started applying content blocks to a few articles, I noticed that I could no longer then use the Schedule article... feature (scheduled publishing). Is that intentional?
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Ryan Boyer creó una publicación,
Ticket Field: Nestled dropdown that auto-populates Category, Section names from Knowledge Base
We would like to be able to make a custom ticket field in Zendesk Support where we can select the category and section of the knowledge base. This info would be identical to what pops up when creat...
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Ryan Boyer hizo un comentario,
Ryan McGrew Thanks for the response, Ryan. I'm thinking that this would be something where someone with "editing" permissions could create new content blocks and add an existing content block, but ...
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Ryan Boyer creó una publicación,
Content Blocks: Permissions
If we have editing and publishing permissions enabled (https://support.zendesk.com/hc/en-us/articles/360001211527-Creating-management-permissions-to-define-agent-editing-and-publishing-rights-Profe...
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Ryan Boyer creó una publicación,
Captured Knowledge: Guide Admin Task?
I've posted this question a few times in feedback (https://support.zendesk.com/hc/en-us/community/posts/360038787094/comments/360011302413) but haven't yet gotten a response, so I thought I would t...
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Ryan Boyer hizo un comentario,
Is there any way to permission users so that articles must go into subsections and not sections if that is under a category? For example, if section has subsections and a user mistakenly does not p...
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Ryan Boyer hizo un comentario,
Hey, Madison Davis. I'm referring to the attached dialog box that generates when you assign an article via Team Publishing.
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Ryan Boyer hizo un comentario,
Sy Sussman It's one of the headline metrics in the current Zendesk Guide: Knowledge Capture dashboard: Agent engagement % = tickets with Knowledge Capture activity divided by the total number of ti...
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Ryan Boyer creó una publicación,
Explore: Knowledge Capture - What is your target agent engagement rate?
Hello! I'm curious what benchmark teams use for the Agent Engagement percentage. I'm sure it depends on the industry, but I'm trying to see what our teams should strive for: 25%, 50%, 75%? Thanks!
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Ryan Boyer hizo un comentario,
Rob Stack Thanks for the followup!