Ryan Boyer
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Última actividad de Ryan Boyer-
Ryan Boyer hizo un comentario,
I agree with this feedback request. Currently, the only workaround I've recommended in our instance is to create two articles - one with the internal information and one with the external informati...
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Ryan Boyer hizo un comentario,
I agree with Chandra Robrock. I would also like to run reports on external vs. internal articles. Thus, I would like to be able to pull article attributes into this dataset: Manage by, Visible to, ...
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Ryan Boyer hizo un comentario,
Brett Bowser Thanks for the response! I don't believe I have duplicate rules set up. I've tested this in our sandbox environment as well to confirm, and I'm receiving two emails every week for the ...
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Ryan Boyer creó una publicación,
Knowledge Capture App: Customizing preview (what data is displayed)
Currently, when support is using the knowledge capture app and previews an article, the title, author, last updated date, and article body display. However, I would like the ability to display othe...
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Ryan Boyer hizo un comentario,
In this article, it says that article owners will receive weekly email reminders to verify articles; however, in our instance, reminders are going out twice per week for the same article - once Sun...
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Ryan Boyer hizo un comentario,
Is it currently expected behavior that if you bulk Assign more than one article to a single user that this user receives a separate email for each article? We recently tested this in our instance a...
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Ryan Boyer creó una publicación,
Editing content block changes puts all articles into "In progress" review status
Currently, when I edit a content block that is included in several articles and then select Update all articles, all articles move to In progress for the Review Status. This means that if I have a ...
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Ryan Boyer hizo un comentario,
Thanks for the extra info, Amy Gracer! I think that even though the information is found in Content Cues, I would like to be able to access a "0" value of pageviews in Explore. The criteria for the...
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Ryan Boyer hizo un comentario,
Brett Bowser, Thanks for the follow-up. Yes, even when I focus in a single value in a cell and click drillthrough, it does not provide me with that number; rather, it provides me with all values as...
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Ryan Boyer creó una publicación,
Email customization on Zendesk Guide emails
We would like the ability to customize the two email templates that go out from Zendesk Guide (see templates below for Assign article and Verify article). We would like to use our our branding, sim...