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Última actividad de Guavus
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    Guavus hizo un comentario,

    Hello Zendesk team, This has not been updated since 2018, is there new progress for this feature.  

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    Guavus creó una publicación,

    Ticket updates are pre-populated in new update box

    Community,  Some of my users are experiencing the following odd behavior. After entering an update in a ticket and submitting with a status the update is moved to the ticket contents as is expected...

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    Guavus creó una publicación,

    Custom SLA creation


    Coming over from Salesforce where i was using Entitlements to control fields for  1st technical Contact Restoration Date Resolution Date. I am looking at the current Service Level Agreements settin...