Claire Smith

1. Support
2. ...
3. Users, groups, and organizations
4. Understanding and setting light agent permissions (Collaboration add-on)

Hi! Can light agents access reporting? Thanks

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• Claire Smith
• Creación 17 de agosto de 2015 08:46
• 1 voto

1. Comunidad
2. User Tips & Tricks
3. Tip: How to set a reminder on a ticket

It might not be this but there is a spelling mistake in one of the reminder_off's. It reads reminrer_off. Perhaps this is causing some issues? 

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• Claire Smith
• Creación 16 de julio de 2015 10:09
• 3 votos

1. Comunidad
2. User Tips & Tricks
3. Tip: How to set a reminder on a ticket

    I think I have sorted this using triggers. I'm going to test this over the next few days so I'll let you know how I get on!  Create tag: Update assignee and remove tag:

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• Claire Smith
• Creación 14 de julio de 2015 15:57
• 0 votos