Nadia De Vriendt
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Actividad reciente de Nadia De Vriendt-
Is there a way to have your search results sorted from most recently updated to oldest update by default? Or do you always need to use "order_by:updated_at sort:desc" with your search in order to d...
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hi Ha Luong, I don't use it myself, because we also don't use the Zendesk satisfaction survey (sorry, guys!), but since the check is on whether certain tags are present or not, I'm pretty sure you ...
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hi Jessie, just did, thanks for reminding me :-)
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We have a similar process in place, but it requires a lot less triggers. We do leave tickets on 'solved' longer than the default in zendesk though. But it'll depend on your cooldown period, I guess...
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Thanks Jennifer and Melissa. I understand that the script cannot be shared. Someone from the support team has contacted me with some more questions in the meantime, we'll see how that goes :-)
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Thanks Melissa. It would be nice to somehow be kept up to date semi-automatically of outdated articles. It would be an extra reason for me to promote Guide over our current solution to my superiors...
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Nice tips! Just a question, though: how does the auto-flagging work in Guide? Is it available to all customers? Where can I find more info on that?
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ok, thanks Jessie. I'll look into it
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@Yaaz thank you for the quick response. I've been reading up on the mail API and it looks very interesting. But I'm afraid it won't be a solution for the question I raised yesterday since in this p...
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We've been using the notifications to targets for some time now, and they've proven really useful already. The only thing I was wondering about, is there a way to make sure that when such a target ...