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August Acker

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Última actividad de August Acker
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    August Acker hizo un comentario,

    Brett, having a similar issue here with one of our agents related to notes. The settings for public notes as a default is off, but our agent is reporting that his default is still a public note. Fu...

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    August Acker hizo un comentario,

    +1 for this request, seems like a relatively simple ask!

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    August Acker hizo un comentario,

    Is there a way to increase the maximum callback time in the queue? We don't want these calls to drop out of the queue after ANY amount of time. We need the real time interactions a callback offers.

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    August Acker hizo un comentario,

    Joey Barrett Makes sense in some regard, but we have agents who are account managers for a subset of customers and still answer phones for the customer base at large. So if they're in away status a...

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    August Acker hizo un comentario,

    Kris Parker We're seeing the same behavior in my companies ZD. We would love our team leads and managers to be able to change this setting rather than have a large number of admins on our account. ...

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    August Acker hizo un comentario,

    "If an agent's state is Away, you cannot transfer calls to them."Are there any plans to add this functionality? We can't afford agents receiving calls from the regular queue if they are anticipatin...

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    August Acker hizo un comentario,

    Hi all, +1 for this request. We need the option to transfer but not receive normal calls for our agents.