Alejandro Colon
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Última actividad de Alejandro Colon-
Alejandro Colon hizo un comentario,
My org went the same route as you did with adding the link to the nav bar. <nav class="user-nav" id="user-nav"> {{!--{{link 'community'}}--}} <a href="/requests">View My Requests</a> ...
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Alejandro Colon hizo un comentario,
The way I have implemented something similar in the past is to create a follow-up feature within the ticket itself. That way you can set the follow-up date per ticket and have the ticket re-open wh...
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Alejandro Colon hizo un comentario,
Dave Kaminsky I totally understand what you are saying. That being said, I believe that your first point can be remedied by using a token instead of a password. Here is a link to the documentatio...
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Alejandro Colon hizo un comentario,
This should be of help to you.https://support.zendesk.com/hc/en-us/articles/223396387-How-can-I-tag-tickets-based-on-the-requester-s-language- Depending on your use case, you may consider adding a ...
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Alejandro Colon creó una publicación,
Make _formatted comment arrays accessible in Liquid
Feature Request: Make _formatted comment arrays accessible in Liquid Reference: https://support.zendesk.com/hc/en-us/community/posts/220847487--COMPLETED-Add-a-placeholder-for-formatted-comment-val...
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Alejandro Colon hizo un comentario,
We very recently started automatically sending the information we received from the requester in the initial email response. Our goal is to help the requester understand what information we receive...
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Alejandro Colon creó una publicación,
Feature Request: Ability to hide "Due Date" field from requester
Feature Request: Ability to hide "Due Date" field from requester Description: Currently, when a requester uses the ticket form to create a ticket, when they choose the "Task" option in the field "T...
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Alejandro Colon creó una publicación,
Feature Request: Ability to remove Task Field Options
Feature Request: Ability to remove Task Field Options Description: The current built-in system fields do not always let an admin adjust the options given to the requester when creating a ticket. E...
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Alejandro Colon hizo un comentario,
Chet Farmer I have not had a chance to test it yet but what are you experiencing? Are you getting the new notification?Is it not letting you accept the notification?What versions of Safari and OS a...
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Alejandro Colon hizo un comentario,
Justin It really depends on your use case. Some companies may want the condition different for many reasons. Off the top of my head, maybe they would like the time to be reset if they get a notif...