Yaniv Dayan
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Actividad reciente de Yaniv Dayan-
Issues with the Jira integration
Hi,Working with the Jira integration, here is our workflow:1. A client reports a bug to support2. Support forwards the bug description to QA and set as Solved (we cannot leave it as Pending or Open...
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Visual notification on Views when Side Conversation is updated
Hi, Current;y, a Once a Side conversation is updated, it does not update the ticket’s status. We wish to have a visual notification within Zendesk UI that a side conversation was updated, without o...
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Unsubscribe from 'Follower' using a Mail API
Hi, “Using the Mail API to update ticket properties from your inbox” – We wish to be able to remove a follower from the ticket using Zendesk Mail API (for example #unfollow user11@myemail.com to r...
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Forwarding an email that has CCs from personal email account to Zendesk, a ticket is created without the CCs.
Hi, Forwarding an email that has CCs from Outlook to ZD, a ticket is created with the ‘To’ person, but without the CCs. We should then have to manually add the CCs. Steps to reproduce: Outlook >...
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Send a Side conversation by Email / Forward by Email (3 dots on comment) to a 3rd party is received by email without a link to the original ticket number on Zendesk
Hi, Send a Side conversation by Email / Forward by Email (3 dots on the comment) to a 3rd party e.g. Light Agent, the light agent receives an email without a link to the original ticket number on Z...
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BUG: A mentioned agent is not added to the Followers list under Internal Note.
Hi, Looks like a new bug: A Mentioned agent is not added to the Followers list under Internal Note. After that, the agent cannot be mentioned and added in the Public reply as-well. Steps to repr...
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How to change the Internal Note background color?
Hi, In certain lighting during the day or when adjusting the screen to warm colors, there is almost no difference between the light-pitch background of the internal note and the white background of...
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Forwarding an email to Zendesk, email's subject is changed
Hi, Forwarding an email from an agent's personal email to Zendesk, in some situations the subject is changed. Therefore, Zendesk notification emails from triggers do not thread with the original on...
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Left to Right language is not well supported with the new Reply UI. Regression from previous UI.
Hi, Left to Right language is not well supported with the new Reply UI. This is a regression from the previous UI: 1. The text mark is displayed on the left side of the dialog instead on the ri...
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Side conversation hides the main conversation
Side conversation hides the main conversation. It is essential to undock it.