Emma Löfström
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Resumen de la actividad
Última actividad de Emma Löfström-
Emma Löfström creó una publicación,
Voicemail transcription languages
Hi, why aren't you supporting other languages for voicemail transcription?
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Emma Löfström hizo un comentario,
Hi, i'm still not sure I understand this. We have already gone live with talk. Our current setup is that we bought a TALK-number to wich we forward our calls from our original provider with no YYY....
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Emma Löfström creó una publicación,
Outgoing ring tone too high
Hi, our agents says that the outgoing ring tone is too high, especially if you compare with the incoming ring tone. If they lower the volume on their headsets the customer will be almost silent, wh...
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Emma Löfström hizo un comentario,
Devan - Community Manager: That wasn't the answer to Jay's question. I am also wondering the same thing. Is there any downtime when porting? I understand porting numbers can take several weeks howe...
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Emma Löfström hizo un comentario,
I'm not quite sure what this feature does. Can you please explain further. What changes when we enable this?
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Emma Löfström hizo un comentario,
Hi Shannon, I cannot access the link. Can you send it again please?
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Emma Löfström hizo un comentario,
Hi, Is it possible to disable update notification to members in the community?
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Emma Löfström creó una publicación,
Change of custom fields -> possible to report on history?
Hi, Is there a possibility to make a report on changes in custom fields? Let's say customer chose X in our drop down list in our contact form but that wasn't correct so agent changes from X to Y w...
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Emma Löfström hizo un comentario,
Hi Russell, Not sure I understand your question completely however I use the "Export CSV" button and once I have opened the the file in excel I use the "Text to colums"-function. Data -> Text to co...
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Emma Löfström creó una publicación,
Time specific quaries in Explore
Hi, I only want some quaries in explore to display results within our busines hours (i.e I want to see how many phone calls came through during the phones were opem). . One of our phone lines open...