
Emma Löfström
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Actividad total34
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Resumen de la actividad
Última actividad de Emma Löfström-
Emma Löfström hizo un comentario,
Hi, Is it possible to disable update notification to members in the community?
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Emma Löfström creó una publicación,
Change of custom fields -> possible to report on history?
Hi, Is there a possibility to make a report on changes in custom fields? Let's say customer chose X in our drop down list in our contact form but that wasn't correct so agent changes from X to Y w...
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Emma Löfström hizo un comentario,
same here
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Emma Löfström hizo un comentario,
Hi Russell, Not sure I understand your question completely however I use the "Export CSV" button and once I have opened the the file in excel I use the "Text to colums"-function. Data -> Text to co...
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Emma Löfström creó una publicación,
Time specific quaries in Explore
Hi, I only want some quaries in explore to display results within our busines hours (i.e I want to see how many phone calls came through during the phones were opem). . One of our phone lines open...
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Emma Löfström hizo un comentario,
Hi again, One of our phone lines opens at 09:30. How do I adjust this? I have used following code which works works perfect, HOWEVER I am not able to set it for the line which opens at 09:30. I hav...
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Emma Löfström hizo un comentario,
Hi Lucas, I managed to do it for Talk. IF ([Call direction]="Inbound")AND (IN([Call - Day of week], ARRAY("Monday", "Tuesday", "Wednesday", "Thursday", "Friday")) AND IN([Call - Hour], ARRAY("9"...
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Emma Löfström hizo un comentario,
Aagreed
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Emma Löfström creó una publicación,
Co-listening - training puposes
Hi, I am wondering how you can co-listen to a call when sitting next to an agent. We use this method for new-hires and I see no solution for this going forward using zendesk since it seems possible...
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Emma Löfström hizo un comentario,
Hi Devan, Strange as I just recieved a message from Zendesk support saying it should work.