Gary Jackson
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Resumen de la actividad
Última actividad de Gary Jackson-
Gary Jackson hizo un comentario,
As an example... The top note is from a customer - not an internal note. Yet looks like an internal note :(
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Gary Jackson creó una publicación,
Comments by users not explicitly added to the ticket will be flagged
Hi Can you please choose a different background colour for notes that have been posted to tickets by customers that were not explicitly on the original ticket. At the moment its yellow - the same c...
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Gary Jackson hizo un comentario,
+1 on this! Would love to be able to add an internal note depending on the "Organization" name.
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Gary Jackson hizo un comentario,
+1 on this too please. Another option which may work for some - add the ability to "Tag" an agent in the ticket? That then sends an email out saying you have been tagged in a ticket. So like Jir...