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Megan Lalock

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Última actividad de Megan Lalock
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    Megan Lalock hizo un comentario,

    I want to have an email that is automatically sent when a new agent is created but not for new users. Is this not possible? I don't want end users to get welcome emails but I do want new agents I a...

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    Megan Lalock hizo un comentario,

    Searching the Audit logs and groups would be a huge help for my business. This is a great post to see what others are going through and knowing it's not " just me."

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    Megan Lalock hizo un comentario,

    I wanted to comment on this and bring up an obstacle that we are seeing after migrating to agent workspace.  Before going to agent workspace when you had a conversation in a side conversation email...

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    Megan Lalock hizo un comentario,

    I just enabled the ability to use child tickets today in my instance. So far, this is great but there is one issue that I wanted to see if there was a workaround for it. If I am having to reach out...

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    Megan Lalock hizo un comentario,

    I ran into this same issue today when I was trying to create a trigger based on a customer's email address. I am truly surprised at some of the things that Zendesk doesn't support when much smaller...

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    Megan Lalock hizo un comentario,

    I wanted to bring up the discussion on the amount of time this takes to update in your instance. What is the average timeframe this update takes on an account that didn't have this enabled? I start...

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    Megan Lalock hizo un comentario,

    Prakruti Hindia What would be ideal, is to make the ability to create triggers that associate with people's groups for messaging. Meaning like how I set my trigger up originally that doesn't work. ...

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    Megan Lalock hizo un comentario,

    Anton Verhelst I have only seen that option be available IF you are not using the new WEB SDK widget and you have turned off the answer bots. ( Which, I truly don't really want to use ever but have...

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    Megan Lalock hizo un comentario,

    Prakruti Hindia    We have seen other customers ask their agents to shift their tickets back to their Group queue at the end of their shift. Alternatively, admins can change the ticket assignee t...

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    Megan Lalock hizo un comentario,

    Prakruti Hindia" The agents will get notifications in the notification list when their assigned messaging conversation receives a new reply from the end-user. " - What if the agent isn't online, or...