Maria del Carmen Méndez

1. Support
2. ...
3. Web Widget
4. Can I have more than one Web Widget on the same Zendesk account?

I do it. In the ticket forms I used, I activate the option final users can modify it and I associate my brand to both widgets, and I obtain this: When you click over the first link you obtain one ...

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• Maria del Carmen Méndez
• Creación 30 de marzo de 2021 08:42
• 0 votos

1. Comunidad
2. Feedback on Support
3. Multi-select field cannot be added to the web widget

+1!!! Absolutely agree! we need it too! Thanks. Maria

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• Maria del Carmen Méndez
• Creación 22 de marzo de 2021 10:28
• 0 votos

1. Comunidad
2. Feedback on Support
3. Web Widget Contact Form: Allow Regex, Date and Multi-select Fields

Hi! +1!!!  Also when I add a multi-select and data ticket fields Zendesk doesn't note me that are not visible on web widget! We absolutely need these features on ours web widgets. Thanks. Maria

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• Maria del Carmen Méndez
• Creación 22 de marzo de 2021 10:19
• 0 votos

1. Chat
2. ...
3. Chat accounts and billing
4. Can I have multiple Zendesk Chat accounts integrated with one Zendesk Support account?

Hi. +1 We need to offer another Zopim instance to a business partner. Zopim doesn't guarantee complete separate chat visualization for incoming chat request when an agent is connected. Thanks  

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• Maria del Carmen Méndez
• Creación 4 de febrero de 2021 14:23
• 0 votos

1. Support
2. ...
3. Shopify integration
4. Setting up the Shopify integration for Support and Chat

Hi @Darren Chan How can I connect this Shopify App with the domain on the multibrand Zendesk? In the old App on Shopify I specify the Brand Zendesk URL, however in this new App there is no way to c...

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• Maria del Carmen Méndez
• Creación 14 de enero de 2021 15:50
• 0 votos

1. Admin Center
2. ...
3. Managing global security and user access
4. Restricting access to Zendesk Support and your Help Center using IP restrictions

Hi Elissa you're right, they change the IP every time but in the meantime I can put that one and if they change it I modify the previous value in the trigger with the new one. At least it is a way ...

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• Maria del Carmen Méndez
• Creación 26 de noviembre de 2020 17:21
• 0 votos

1. Comunidad
2. Talk Q&A
3. Triggers Received At Phone Number

here is a solution: https://support.zendesk.com/hc/en-us/articles/115016031268-Can-I-route-Talk-tickets-based-on-the-received-at-number-using-triggers-and-automations-

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• Maria del Carmen Méndez
• Creación 18 de noviembre de 2020 16:40
• 0 votos

1. Comunidad
2. Talk Q&A
3. Triggers Received At Phone Number

Hi! Yes! but if you have many phone numbers how can you differentiate the numbers? That is my need. Thanks. Maria

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• Maria del Carmen Méndez
• Creación 18 de noviembre de 2020 10:44
• 0 votos

1. Admin Center
2. ...
3. Managing global security and user access
4. Restricting access to Zendesk Support and your Help Center using IP restrictions

Hi Elissa Thank you for your answer. We did everything to said but we receive spam form other contact form sites using ours Tokens. I just control on API dashboard to found what is the Token used a...

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• Maria del Carmen Méndez
• Creación 18 de noviembre de 2020 09:54
• 0 votos

1. Admin Center
2. ...
3. Managing global security and user access
4. Restricting access to Zendesk Support and your Help Center using IP restrictions

Hi. I'm receiving spam using some of my API Tokens on my Multibrand Enterprise instance. I can see the Spammer's IP. How can I block it??? In the IP Restriction options I only have the whitelist, b...

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• Maria del Carmen Méndez
• Creación 3 de noviembre de 2020 15:51
• 0 votos