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Gamee Support

Incorporación 07 sept 2022

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Última actividad 03 oct 2023

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14

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6

RESUMEN DE LA ACTIVIDAD

Última actividad de Gamee Support

Gamee Support hizo un comentario,

ComentarioTicket management

Hello, 
I would like to add a filter on the Updater, but there is no option like this. 
When I go to my tickets (my own view), I would like to filter who updated the tickets. Since that is how I know if a user replied back. 
Currently, I need to use a time filter and a sort for updater. But it is not the best option. 
Thanks

Ver comentario · Publicado 03 oct 2023 · Gamee Support

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Gamee Support hizo un comentario,

ComentarioUsing the knowledge base in Help Center

Hi Noly, 
Not really. I can read the article and see this. But I want captcha to show all the time. Not just when zendesk served thinks there is a bot attack. 

Ver comentario · Publicado 25 ago 2023 · Gamee Support

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Gamee Support hizo un comentario,

ComentarioUsing the knowledge base in Help Center

Hi, 

Is there a way to have a captcha all the time? 
At the moment whenever I test the Submit a request part, there is no Captcha. 
I do not care if it has some detecting function, I would like it on all the time. 
Thank you. 

Ver comentario · Publicado 24 ago 2023 · Gamee Support

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Gamee Support hizo un comentario,

ComentarioTicket management

Hello, when you have an incident ticket, it would be great to see the ticket id of the problem ticket or at least if the incident ticket is connected to a problem ticket in a column. Is there a way to add a column that will show the ticket id of the problem ticket?

Thanks

F

Ver comentario · Publicado 27 feb 2023 · Gamee Support

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Gamee Support hizo un comentario,

Comentario de la comunidad Q&A - Objects, workspaces, and rules

Hi, current user condition may be the answer.

Ver comentario · Publicado 22 feb 2023 · Gamee Support

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Gamee Support hizo un comentario,

ComentarioTicket management

Hello, 

Can you have the Bulk merge function in the interaction tab? 

So I do not need to search for user email and tick all but one and merge it like that. But when I am on a ticket, on the right side interaction view, where I can see the tickets from user, I could tick which ones I want to merge and where to. 

Thank you, 

F

Ver comentario · Publicado 07 sept 2022 · Gamee Support

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