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Julie Hinrichs
Incorporación 08 jun 2022
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Última actividad 25 abr 2023
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Última actividad de Julie Hinrichs
Julie Hinrichs hizo un comentario,
Hello,
I have a couple questions...
1) Is there a way to reverse the comment thread so that the newest comments show at the top of the email to the customer? Maybe I set up the email threading wrong, but the newest comments go to the bottom of the email thread on the customer's end. Our agent comments sometimes are long and so to have the most recent comment at the bottom means the customer has to scroll to the bottom of the page.
2) What setting is used so I don't see the email thread duplicated within the same email thread? See example below?
I'd like to get rid of the below example and not repeat it in the thread.
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Ver comentario · Publicado 25 abr 2023 · Julie Hinrichs
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Julie Hinrichs hizo un comentario,
Hello,
Shouldn't a SLA start over once the first SLA is met? See ticket #29145.
Ver comentario · Publicado 08 jun 2022 · Julie Hinrichs
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