Búsquedas recientes


No hay búsquedas recientes

Julie Hinrichs's Avatar

Julie Hinrichs

Incorporación 08 jun 2022

·

Última actividad 25 abr 2023

Seguimientos

0

Seguidores

0

Actividad total

4

Votos

0

Suscripciones

2

RESUMEN DE LA ACTIVIDAD

Última actividad de Julie Hinrichs

Julie Hinrichs hizo un comentario,

ComentarioFormatting and customizing your email

Hello, 

I have a couple questions...

1) Is there a way to reverse the comment thread so that the newest comments show at the top of the email to the customer? Maybe I set up the email threading wrong, but the newest comments go to the bottom of the email thread on the customer's end. Our agent comments sometimes are long and so to have the most recent comment at the bottom means the customer has to scroll to the bottom of the page.

2) What setting is used so I don't see the email thread duplicated within the same email thread? See example below?  

I'd like to get rid of the below example and not repeat it in the thread.

Thank you!
Julie

Ver comentario · Publicado 25 abr 2023 · Julie Hinrichs

0

Seguidores

1

Voto

0

Comentarios


Julie Hinrichs hizo un comentario,

ComentarioMeasuring success

Hello, 

Shouldn't a SLA start over once the first SLA is met?  See ticket #29145.

Ver comentario · Publicado 08 jun 2022 · Julie Hinrichs

0

Seguidores

0

Votos

0

Comentarios