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Pablo Zarricueta's Avatar

Pablo Zarricueta

Incorporación 05 ago 2022

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Última actividad 03 sept 2024

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RESUMEN DE LA ACTIVIDAD

Última actividad de Pablo Zarricueta

Pablo Zarricueta creó una publicación,

Publicación Q&A - Chat, messaging, and widgets

Hi Zendesk community,

 

We have the following situation: Duplication of questions/issues when a customer is being attended to through a chat.

 

Problem: Our agents get confused and the client does not get the answer to all of their doubts, also we lost track of all the questions.

 

¿Do you have any suggestion for this kind of process? we thought about creating a side conversation (or regular ticket) for every issue our customer may have, and that way we can track all of the issues,

 

Thank you in advance

Publicado 03 abr 2024 · Pablo Zarricueta

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Pablo Zarricueta creó una publicación,

Publicación Q&A - Users, groups, and organizations

Hi Zendesk community, 

We have the following situation: Duplicity of users because a customer has only one email contact, but may have multiple companies.

Problem: The e-mail cannot be added to a new user because the e-mail is in use. Therefore, the new end user cannot be created

Description: Customers have several company codes associated with a single email address, as we have customers who manage several companies.

The creation of these users is an internal process where they are created automatically from an internal database. We are looking for a way for Zendesk to adapt to our needs. Is there a workaround for this type of structure?

Just to clarify, end users are created for both companies and natural persons.

Publicado 11 ene 2024 · Pablo Zarricueta

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Pablo Zarricueta hizo un comentario,

ComentarioUsing legacy AI agent functionality

any chance to add the numeric custom fields to the bot ? 

Ver comentario · Publicado 30 ago 2022 · Pablo Zarricueta

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Pablo Zarricueta hizo un comentario,

Comentario de la comunidadDiscussion - Zendesk on Suite best practices

Hey there Zendesk team!

Are we allowed to use the  "Play Button" to "skip" between groups ? like took tickets from other agents

Ver comentario · Publicado 05 ago 2022 · Pablo Zarricueta

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