Kevin Rocci
On a rock, floating through space, in love with education, learning my way through life, and helping Magooshers dominate test prep!
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Última actividad de Kevin Rocci-
Kevin Rocci hizo un comentario,
Wow! I am flattered! That's so cool! I'll be sure to check it out and share. :D
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Kevin Rocci hizo un comentario,
Thanks @Jennifer! :D
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Kevin Rocci creó una publicación,
Customer Love! — Send a Personal Follow Up
Here at Magoosh, we show our customers love by following up personally. By taking the extra moment to write a personal follow up after a customer reports an issue or problem. For some time, we had ...
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Kevin Rocci hizo un comentario,
You are a rockstar, James! :D Thank you for the tip!
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Kevin Rocci hizo un comentario,
Howdy Zendesk! We just flipped the switch on the web widget! Goodbye Feedback tab. One question though: is there a way to stop the widget from creating Zendesk users when they are on a page with th...
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Kevin Rocci hizo un comentario,
@Erin Thanks! :D
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Kevin Rocci hizo un comentario,
This is a great post with lots of good tips. :D I have a question, though: Can you talk about how you came up with the About section? How did you know what to add there? How often are you changin...
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Kevin Rocci hizo un comentario,
@Tzvi, couldn't agree more! :D It's not just about answering tickets or buy in, but really it's about face time with other teams and executives! We have weekly team meetings that any one can attend...
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Kevin Rocci hizo un comentario,
Thanks @Chris! :D The more you can get everyone involved, the better it will be for everyone! :D We have all new hires spend at least a day answering tickets in Zendesk. After that, it really de...
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Kevin Rocci hizo un comentario,
Hi McCabe, Thanks for the response! :D If I spawn a sandbox, would that be accessible to end-users? I am not on the Enterprise plan so I don't think that Ticket forms is the solution. Is there ...