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Scott D's Avatar

Scott D

Incorporación 04 may 2022

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Última actividad 21 ene 2025

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RESUMEN DE LA ACTIVIDAD

Última actividad de Scott D

Scott D hizo un comentario,

Comentario de la comunidad Q&A - AI and automation

Following up on an earlier question, does anyone know how to add the transcript of the conversation the person had with the bot as a internal note on the ticket?

Ver comentario · Publicado 21 ene 2025 · Scott D

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Scott D hizo un comentario,

ComentarioCreating dashboards

Are there roles restrictions on who can use the migration tool? Are we able to permission this to only be available to admins?

Ver comentario · Publicado 06 nov 2024 · Scott D

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Scott D hizo un comentario,

ComentarioTeam members and groups

Barry Neary - is it possible to get added to the exclusion list for the disconnection service?

Ver comentario · Editado 14 ago 2024 · Scott D

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Scott D hizo un comentario,

ComentarioBuilding reports

Is there a way to track the time added on a ticket via the time tracking app for tickets that were re-opened? I'd like to see the time added on a ticket before a ticket was solved and then re-opened. Then I would like to see the time added on a ticket after a ticket was re-opened then closed. I opened a ticket but support was unable to help.

Ver comentario · Editado 21 nov 2023 · Scott D

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Scott D hizo un comentario,

ComentarioZendesk Support app for mobile

Is there anyway in Explore to report on what agents are signing in through the mobile app?

Ver comentario · Publicado 13 jul 2023 · Scott D

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Scott D hizo un comentario,

ComentarioEnd users and organizations

Is there a limit to the number of Organization fields that can be added?

Ver comentario · Publicado 14 jun 2023 · Scott D

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Scott D hizo un comentario,

ComentarioBusiness rules

If one of the actions on an automation is to send an email notification to the assigned user of a ticket and the ticket is assigned to a group but not a specific assignee, does the entire group receive the email notification?

Ver comentario · Publicado 20 oct 2022 · Scott D

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Scott D hizo un comentario,

ComentarioEnd users and organizations

No, was just curious is there was limit or cap on the number we could have within the platform.

Ver comentario · Publicado 01 ago 2022 · Scott D

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Scott D hizo un comentario,

ComentarioEnd users and organizations

What is the maximum number of Organizations that can be created?

Ver comentario · Publicado 29 jul 2022 · Scott D

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Scott D hizo un comentario,

ComentarioTeam members and groups

Yes that's correct. Thank you.

Ver comentario · Publicado 28 jul 2022 · Scott D

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