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Joe hurshman's Avatar

Joe hurshman

Incorporación 01 sept 2022

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Última actividad 01 sept 2022

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Última actividad de Joe hurshman

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ComentarioTicket basics

How do I limit an agents view of customer interaction/ticket history? For example, If I have a Brand and group set up for IT and another for HR in our company, John Doe may have sent a ticket to both. I want to make sure my IT desk can not see HR tickets and their contents in the user history. 

Ver comentario · Publicado 01 sept 2022 · Joe hurshman

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