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Meedo

Incorporación 22 may 2022

·

Última actividad 10 may 2024

An experienced TL passionate about workforce optimization. I've recently transitioned into a Workforce Analyst role, and I'm excited to bring my leadership skills and data-driven approach to this new challenge. I'm always looking to connect with other workforce optimization enthusiasts and learn from their experiences. Feel free to reach out if you'd like to chat about Tymeshift, best practices in workforce management, or just connect!

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RESUMEN DE LA ACTIVIDAD

Última actividad de Meedo

Meedo hizo un comentario,

ComentarioReporting on workforce performance (WFM add-on)

 

You can use the following metrics and attributes in ZD explore and you can find FRT and FRT after assignments on Tymeshift Reports metrics

Ver comentario · Publicado 15 mar 2024 · Meedo

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ComentarioGetting started with Zendesk workforce management

Did you add your agents to their Workstreams? 

Ver comentario · Publicado 14 mar 2024 · Meedo

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ComentarioGetting started with Zendesk workforce management

Please ensure that the agent is active on Tymeshift by checking them under agent permissions 

Ver comentario · Publicado 14 mar 2024 · Meedo

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ComentarioGetting started with Zendesk workforce management

You need to add agents to the locations regardless of their team. 

Ver comentario · Publicado 14 mar 2024 · Meedo

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ComentarioGetting started with Zendesk workforce management

BEside Intraday Variant, you should be able to find the Agents tab and then you can add agents from this tab

Ver comentario · Publicado 14 mar 2024 · Meedo

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ComentarioGetting started with Zendesk workforce management

Ver comentario · Publicado 14 mar 2024 · Meedo

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ComentarioGetting started with Zendesk workforce management

Inside Location, you need to create shifts and then add agents to the shifts under locations. 

Ver comentario · Publicado 14 mar 2024 · Meedo

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ComentarioGetting started with Zendesk workforce management

How can an agent switch off from their break after it ends if the queue is dry? 

Ver comentario · Publicado 24 ene 2024 · Meedo

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Comentario de la comunidad Feedback - Chat and Messaging (Chat)

John-Paul Page ZD already released some metrics to offered vs. acceptance but it is not solid yet. 

Ver comentario · Publicado 17 ene 2024 · Meedo

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Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Any Updates here please? 

Ver comentario · Publicado 19 dic 2023 · Meedo

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