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Meedo
Incorporación 22 may 2022
·
Última actividad 10 may 2024
An experienced TL passionate about workforce optimization. I've recently transitioned into a Workforce Analyst role, and I'm excited to bring my leadership skills and data-driven approach to this new challenge. I'm always looking to connect with other workforce optimization enthusiasts and learn from their experiences. Feel free to reach out if you'd like to chat about Tymeshift, best practices in workforce management, or just connect!
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Última actividad de Meedo
Meedo hizo un comentario,
You can use the following metrics and attributes in ZD explore and you can find FRT and FRT after assignments on Tymeshift Reports metrics
Ver comentario · Publicado 15 mar 2024 · Meedo
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Did you add your agents to their Workstreams?
Ver comentario · Publicado 14 mar 2024 · Meedo
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Please ensure that the agent is active on Tymeshift by checking them under agent permissions
Ver comentario · Publicado 14 mar 2024 · Meedo
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You need to add agents to the locations regardless of their team.
Ver comentario · Publicado 14 mar 2024 · Meedo
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BEside Intraday Variant, you should be able to find the Agents tab and then you can add agents from this tab
Ver comentario · Publicado 14 mar 2024 · Meedo
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Ver comentario · Publicado 14 mar 2024 · Meedo
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Inside Location, you need to create shifts and then add agents to the shifts under locations.
Ver comentario · Publicado 14 mar 2024 · Meedo
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How can an agent switch off from their break after it ends if the queue is dry?
Ver comentario · Publicado 24 ene 2024 · Meedo
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John-Paul Page ZD already released some metrics to offered vs. acceptance but it is not solid yet.
Ver comentario · Publicado 17 ene 2024 · Meedo
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Any Updates here please?
Ver comentario · Publicado 19 dic 2023 · Meedo
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