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Paul Williams

Incorporación 19 may 2022

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Última actividad 30 may 2023

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Última actividad de Paul Williams

Paul Williams hizo un comentario,

ComentarioMeasuring success

How do parent ticket SLAs begin after the child ticket has been responded to?

Ver comentario · Publicado 18 may 2023 · Paul Williams

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Paul Williams creó una publicación,

Publicación Feedback - Ticketing system (Support)

Hi Zendesk team, 

Our business used the multi-select ticket field within our ticket form. 

Once the field value has been selected, only several letters of the field value name appear (followed by ...)  within the ticket field.Example below:
Hovering the cursor over this selection shows no further information, the agent needs to look through the names of the Tags to understand the full name of the field value. 

Enabling the ability for the full field value name to be revealed upon hovering over it will help with the agent experience. 

Publicado 08 jul 2022 · Paul Williams

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