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Zachary Bender's Avatar

Zachary Bender

Incorporación 29 abr 2022

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Última actividad 04 dic 2024

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Última actividad de Zachary Bender

Zachary Bender hizo un comentario,

ComentarioTeam members and groups

When creating a role in Zendesk and giving that user the permission to manage reports and dashboards for groups they are assigned to why cant they pull reports on the guide area? In order to pull reports on the guide area do you have to have full reporting and analytics permission?

Ver comentario · Publicado 04 dic 2024 · Zachary Bender

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Zachary Bender hizo un comentario,

Comentario de la comunidad Q&A - Help center and community

I am trying to check for form and a field drop down option is picked. And if those two options are picked then changes the text.

Here has what i have come up with

 if(window.location.href.indexOf("123412") > -1 && $('.form-field.request_custom_fields_112313.val() = "Eligibility Letter"') {
 $('div#upload-dropzone').parent().find('label').text('Attach copy of Letter (Required)')
 }

Ver comentario · Publicado 24 ago 2023 · Zachary Bender

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Zachary Bender hizo un comentario,

Comentario de la comunidad Q&A - Users, groups, and organizations

The events that are shown in the ticket. In the top right corner you are able to see the events. This shows information about the ticket submitted that i do not want some agents to see this information. Is there a way to give some agents access to this feature but not all?

Ver comentario · Publicado 24 may 2022 · Zachary Bender

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Zachary Bender creó una publicación,

Publicación Q&A - Users, groups, and organizations

Hello i am wondering if it is possible to restrict access to the events based on role or group?

Publicado 29 abr 2022 · Zachary Bender

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