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Gigi Reist

Incorporación 31 mar 2022

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Última actividad 14 jun 2023

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RESUMEN DE LA ACTIVIDAD

Última actividad de Gigi Reist

Gigi Reist hizo un comentario,

ComentarioHow to solve issues with the email channel

Edit* Turns out the password to the email account was changed and ZD and the email account were no longer in sync. Disconnecting and reconnecting resolved the issue.

I am having the same issue as Onur above.

Ver comentario · Editado 14 jun 2023 · Gigi Reist

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Gigi Reist hizo un comentario,

ComentarioTicket automation and collaboration

Are there plans to make this available for lower tier plans like Growth and Professional, or will this be restricted to Enterprise and up?

Ver comentario · Publicado 03 ago 2022 · Gigi Reist

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Gigi Reist hizo un comentario,

ComentarioSetting up Zendesk Guide

Is it possible to download the Zendesk provided SSL certificate?

Ver comentario · Publicado 13 may 2022 · Gigi Reist

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Gigi Reist hizo un comentario,

ComentarioGlobal security and user access

I am trying to set up a second Help Center under a different brand for our employees. Is it possible to have two Help Centers; one that is Open for our customers and another that is Closed for our employees?

Ver comentario · Publicado 02 may 2022 · Gigi Reist

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Comentario de la comunidad Feedback - Ticketing system (Support)

Popping in from 2022 also requesting this feature! 

Ver comentario · Publicado 06 abr 2022 · Gigi Reist

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Gigi Reist hizo un comentario,

ComentarioLive chat agent guide

Sometimes when trying to cycle through tabs using the keyboard shortcuts they seem to stop working. As in, I will be able to use WIN+CTRL+, once and then it no longer works. 

What is the cause of this? I have tried seeing if it is because of the type of tab that is open, or if clicking elsewhere on the screen will get it to work again, but I can't seem to identify a common thread.

Ver comentario · Publicado 31 mar 2022 · Gigi Reist

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