Ander

A exclusão do grupo é refletida até mesmo em tickets já fechados? Se o grupo for excluído, não consigo mais puxar dados dele (do passado) no Explore, por exemplo?

Hello, everyone! I'm facing a difficulty and would like to set up an automated message indicating that we are currently outside of business hours. However, I couldn't find a function for this in the Support triggers. From what I've noticed, Chat triggers don't seem to allow specifying the group to which this message will be sent, and that is essential for it to work.

Essentially, we have a specific team that handles WhatsApp support (with different hours than the rest), and I would like to automate communication for clients who send messages outside of business hours to be informed that we are not available. That's why it wouldn't work to base the conditions on the scheduling time.

I'm sorry if there's already a similar post, but I couldn't find one addressing this specific issue.

Does anyone know a way I can achieve this?