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Kelly 😇's Avatar

Kelly 😇

Incorporación 28 mar 2022

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Última actividad 28 dic 2023

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18

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7

RESUMEN DE LA ACTIVIDAD

Última actividad de Kelly 😇

Kelly 😇 hizo un comentario,

ComentarioService Level Agreements (SLA), macros, and CSAT

I am trying to send immediate satisfaction surveys and in following your above directions I am not seeing "Satisfaction" offered as an option under "add condition". Help

Ver comentario · Publicado 06 jul 2023 · Kelly 😇

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Kelly 😇 hizo un comentario,

ComentarioTicket management

This link is still not working, I saw it mentioned above in 2021. Thanks
Community Tip! Check out this tip to see how Andrew sets reminders for On-hold tickets.

Ver comentario · Publicado 31 ago 2022 · Kelly 😇

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Kelly 😇 hizo un comentario,

ComentarioTeam members and groups

I am trying to add a "light agent" and I keep getting a pop-up Email already in use.

How can I add him? Thank you! 

Ver comentario · Publicado 12 jul 2022 · Kelly 😇

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Kelly 😇 hizo un comentario,

ComentarioMeasuring success

Is there a way to access a list of the comments so we may work on improving with guidance from the "bad" review and share the 'good' reviews? Thanks!! 

Ver comentario · Publicado 09 jun 2022 · Kelly 😇

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Kelly 😇 hizo un comentario,

ComentarioApps and the Zendesk Marketplace

I disabled my Slack app because the flow stopped on Slack and immediately"enabled" it again, yet if keeps defaulting to "disabled" I cannot get it to stay in Enabled apps! Help! 

 

 

Ver comentario · Publicado 07 jun 2022 · Kelly 😇

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Kelly 😇 hizo un comentario,

ComentarioMeasuring success

Hi,

Is there a way to see the "comments" beyond seven days? We would like to chart the comments to help our CS dept. Currently, we see "with comment" for seven days and cannot go back a few months or month by month. Is there a way to set this up? We have the Suite Growth Plan, thanks!

Ver comentario · Publicado 06 abr 2022 · Kelly 😇

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Kelly 😇 hizo un comentario,

Comentario de la comunidad Q&A - Reporting and analytics

Hi Gab,

We are on the Growth plan, so I do not have access to the query level? Do I?
"Have you tried drilling into these values at the query level?" 

I am curious why all my previous months show 8 or under and Feb/March shows in the 90s

Could this be a bug? 

 

Ver comentario · Publicado 05 abr 2022 · Kelly 😇

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Kelly 😇 creó una publicación,

Publicación Q&A - Reporting and analytics

For the last two months, my "First and Full resolution time median" (both Feb and March) is showing over 96. hours! 

My previous months are 8 hours or less.  Is this a bug? 

Publicado 28 mar 2022 · Kelly 😇

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Kelly 😇 creó una publicación,

Publicación Q&A - Reporting and analytics

How do I see satisfaction rating comments to chart them to improve upon based on comments? Beyond 7 days? 

Thanks! 

Publicado 28 mar 2022 · Kelly 😇

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