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Srinivas Gundeti

Incorporación 30 ago 2023

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Última actividad 30 ago 2023

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ticket created in zendesk with normal body, after ticket creation I am updating same ticket with html body, some data is erased from ticket. like address information. please can some one help. this is my java code. 

StringBuffer downMsgHtml = new StringBuffer();

Comment commentHtml = new Comment();

if (siteDownList != null && siteDownList.size() > 0) {

OutageHistoryTicketsTable(downMsgHtml, siteDownList.get(0), urlMap);

if (downMsgHtml != null && downMsgHtml.length() > 0) {

commentHtml.setHtmlBody(downMsgHtml.toString());

commentHtml.setPublic(false);

createdTicket.setComment(commentHtml);

zd.updateTicket(createdTicket);

}

}

 

Ver comentario · Publicado 30 ago 2023 · Srinivas Gundeti

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