Búsquedas recientes
No hay búsquedas recientes

Maddie McCoy
Incorporación 18 abr 2024
·
Última actividad 08 may 2024
Seguimientos
0
Seguidores
0
Actividad total
4
Voto
1
Suscripción
1
RESUMEN DE LA ACTIVIDAD
INSIGNIAS
ARTÍCULOS
PUBLICACIONES
COMENTARIOS DE LA COMUNIDAD
COMENTARIOS DE ARTÍCULOS
RESUMEN DE LA ACTIVIDAD
Última actividad de Maddie McCoy
Maddie McCoy hizo un comentario,
Hi! In response to my previous question--if I wanted to create a trigger to apply a tag to a ticket once the CSAT survey has been sent for the first time, what are the conditions that need to be met in trigger creation to apply that tag? I'm attempting to build the best CSAT experience for customers and having some trouble understanding all of the necessary conditions for triggers.
Thanks!
Ver comentario · Publicado 08 may 2024 · Maddie McCoy
0
Seguidores
0
Votos
0
Comentarios
Maddie McCoy hizo un comentario,
Hi! I'm still new to the language of Zendesk but wanted to ask a quick question as we consider enabling CSAT for our customers. I know that for every ticket that is solved the satisfaction rating is automatically sent out after 24 hours. If a ticket is solved, but then a customer responds with another question or comment & I solve it again, do they receive multiple requests for a CSAT rating? Basically, for every time I ‘solve’ the same ticket do they get a CSAT request?
Ver comentario · Publicado 18 abr 2024 · Maddie McCoy
0
Seguidores
0
Votos
0
Comentarios