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Manisha

Incorporación 07 oct 2022

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Última actividad 28 ago 2024

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RESUMEN DE LA ACTIVIDAD

Última actividad de Manisha

Manisha hizo un comentario,

ComentarioTicket customization

We are able to enter hyphen in number/numeric field. Is it normal?

Ver comentario · Publicado 28 ago 2024 · Manisha

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Manisha hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

We want to know many responses were received on EVT/side conversation and ticket status has not changed or the reply has not sent back to the requester.

Ver comentario · Publicado 09 mar 2023 · Manisha

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Manisha hizo un comentario,

ComentarioManaging your email

Hi Dane,

 

But the reason of suspension is mentioned as Automated response email. But the email we got was clearly not auto-generated. 

Can you tell us the possible reasons why zendesk detected it as such?
 
The email says that it originated from outside Client since the employee used their local Client email. Do you think that has to do with it being suspended and detected as auto-generated?
 
Will greatly appreciate your response.

Ver comentario · Editado 12 oct 2022 · Manisha

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Manisha hizo un comentario,

ComentarioManaging your email

Will a ticket get suspended if the email subject includes FWD: or [EXT]?

Ver comentario · Publicado 07 oct 2022 · Manisha

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