Kirsten Tamura

I have been attempting to add a new agent to my team. I created the account, but they never received the activation email, and I did not see them on the list the next day. So I thought I must not have finalized the account creation. When I tried to create the account again, it errors out and states that the email is already in use, even though I cannot access the account in any way in the Admin Center. Any ideas on how to get this fixed? I just feel stuck and need to get this staff member access ASAP.