jamesjordan

1. Comunidad
2. Zendesk Suite Q&A
3. Multi-Touch tickets by issue and date

Hello, is there a method to calculate the average number of touches each ticket? Can i use For Any Problem

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• jamesjordan
• Creación 19 de marzo de 2022 07:12
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Round Robin assignment

 thanks for the tips and connections! You're correct; in many help desk environments, ticket assignment is done in more complex ways. Chris' paper is also extremely fascinating and demonstrates a g...

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• jamesjordan
• Editado 19 de marzo de 2022 08:58
• 0 votos