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Niklas Jensie

Incorporación 24 mar 2022

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Última actividad 29 dic 2023

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Última actividad de Niklas Jensie

Niklas Jensie creó una publicación,

Publicación Q&A - Objects, workspaces, and rules

Dear all,
 our SLA is only based on the criteria that the ticket is classed as an incident. At the same time we don't know whether it's an incident or not until we started initial diagnosis.
 Once we decide it's a Question, Task or Problem, we would like to remove the SLA policy from the ticket. Can I do that with a trigger or something?

Best Regards,
Niklas 

Publicado 29 ago 2022 · Niklas Jensie

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Niklas Jensie hizo un comentario,

ComentarioManaging Talk

Is it possible to "close" a line? We have 2 numbers today with different open hours (we're on the Professional Suite) and we want to prevent incoming calls on one of the line between certain hours of the day. Is there a best practice except multiple schedules which is an Enterprise feature...

Ver comentario · Publicado 16 ago 2022 · Niklas Jensie

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Niklas Jensie hizo un comentario,

Comentario de la comunidad Q&A - Objects, workspaces, and rules

I don't have that option....

 

//Niklas

Ver comentario · Publicado 25 mar 2022 · Niklas Jensie

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Niklas Jensie creó una publicación,

Publicación Q&A - Objects, workspaces, and rules

Is there a way to create a View based on for instance a months, i.e. All tickets created during the month of February?

Struggling with this one...

//Niklas

Publicado 24 mar 2022 · Niklas Jensie

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