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Chris Gough

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Última actividad de Chris Gough
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    Chris Gough hizo un comentario,

    1. Comunidad
    2. Feedback - Ticketing System (Support)
    3. Round Robin assignment

    I couldn't agree more, and as a result of this tardiness approach to their customers, Zendesk is very low down on my evaluation for a supporting tool next year. 

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    • Chris Gough
    • Creación
    • 2 votos
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    Chris Gough creó una publicación,

    Where can I start configuring the help centre?

    Respondida
    1. Comunidad
    2. Zendesk Suite Q&A

    I'm looking to create a help centre for our customer to self serve tickets they have raised. However, either I'm blind, or I can't see the space where I can configure this as well as enable it.

    • Chris Gough
    • Creación
    • 2 seguidores
    • 1 comentario
    • 0 votos
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    Chris Gough hizo un comentario,

    1. Comunidad
    2. Feedback - Ticketing System (Support)
    3. Round Robin assignment

    Was this functionality ever released? Other competitors have this functionality and if we are expected to pay for an additional service, I can't see why we should continue using Zendesk. Thirteen y...

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    • Chris Gough
    • Editado
    • 3 votos