Schallinger, Yaniv

Hey, 

Our current process in the company also requires the internal CS team to create tickets in Zendesdk on behalf of customers. These type of tickets are not shown on the customer account records but we would like them to be shown. 
When the CS team creates the specific ticket, they also mention the org number and on SFDC to each org is related an account so we can easily relate it to the account threw the org but I will need your help with that. 

Is that something pysible? 

 

Thanks, 

Yaniv

Hey! 

 

Is it possible to edit the columns display on the list of tickets on SFDC?

Meaning if I want to display a different field from the ticket on the overview instead of a current one?

This will be much helpful instead of clicking each ticket!

For example- show Resolution Action field instead of 'Updated At'.

 

Thanks!