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Whitney Whitmoore's Avatar

Whitney Whitmoore

Incorporación 31 may 2022

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Última actividad 20 sept 2022

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36

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24

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7

RESUMEN DE LA ACTIVIDAD

Última actividad de Whitney Whitmoore

Whitney Whitmoore hizo un comentario,

Comentario de la comunidad Developer - Zendesk APIs

This was amazing... THANK YOU!  I really need help with the JSON body now. I keep getting an error.

 

Ver comentario · Publicado 20 sept 2022 · Whitney Whitmoore

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Whitney Whitmoore hizo un comentario,

ComentarioSecurity and user access in Zendesk Support

Hi Zendesk ,

can you please explain this... 

By allowing anybody to submit a ticket, you're opening Zendesk Support to anyone who wants to ask a question or report a problem.

If you want to restrict who can submit tickets, turn this option off. You will need to add users yourself.

Note that the Web Widget feature cannot be used if this option is turned off.

Why can the web widget NOT be used if I turn this off? This seems very counterproductive; the bot is hugely important to communicate to have it tied to this control. Can you please explain?

Ver comentario · Publicado 28 jun 2022 · Whitney Whitmoore

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Whitney Whitmoore hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Agree with all the above!! As relatively new ZD users sometimes our unfamiliarity with the system caused early mistakes that are now skewing our reports. This NEEDS to be an option!

Ver comentario · Publicado 27 jun 2022 · Whitney Whitmoore

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Whitney Whitmoore hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Sebastian what a great idea!! I would love to see this implemented as well!

Ver comentario · Publicado 15 jun 2022 · Whitney Whitmoore

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Whitney Whitmoore hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Mick O'Donnell, Product Manager stated it would be available in 2022. It is now June of 2022. Any update on this??? This is a NEEDED upgrade to the Chat bot capabilities!!

Ver comentario · Publicado 15 jun 2022 · Whitney Whitmoore

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