Miki Kanomata
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Última actividad de Miki Kanomata-
Miki Kanomata hizo un comentario,
Hi Zendesk team, We use the Ticket Redaction App to reduct the images and texts from the tickets that were closed and merged. We can't remove segments with the Redaction feature in Zendesk if the...
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Miki Kanomata hizo un comentario,
+1 to this comment. It is very helpful to add tags for multiple reports from the reports page (select multiple reports in the checkbox, add the specific tags, click save to save time).
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Miki Kanomata hizo un comentario,
Hi Zendesk team, Can I use the bulk upload method for Alias? (on the right side on the profile section below groups) It will be helpful when we add new agents in Zendesk. Thanks, Monika
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Miki Kanomata hizo un comentario,
Hi, I have 2 questions below and hope to hear answers from Zendesk team. Can I add multiple tags in the tags in 1 condition like triggers or automation? (contains at least one if the following) If...
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Miki Kanomata hizo un comentario,
Why is the bookmark component important to you? What is the use case where this feature is most needed? How frequently do you use it? Having bookmark is important so that we could set the time fi...
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Miki Kanomata hizo un comentario,
I would like to vote this feedback as well! It would be helpful to calculate the difference between 2 custom attribute timestamp.
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Miki Kanomata hizo un comentario,
Hi, Where can I find the information about See the "Enabling content tags in your theme" section of the Help center templating cookbook? I tried to find the section, but couldn't. Thanks!
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Miki Kanomata hizo un comentario,
Thanks for the quick response, Dave! It is clear now that until the ticket is closed, users can rate the CSAT survey (based on the configuration). I appreciate sharing the information.
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Miki Kanomata hizo un comentario,
Hi, Do we have any information about when can users submit CSAT survey results? (Any durations for users to submit CSAT) I couldn't find this information in this article so hopefully someone could ...
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Miki Kanomata creó una publicación,
Update multiple macros or views at once
Hi Zendesk team, It would be great if we could update multiple macros or views by selecting them and add or remove specific condition values. As an example, we have same views per language and I ha...