Rachel Briggs

{
   "ticket": {
       "follower_ids": []

   }

{
   "ticket": {
       "follower_ids": [],

   }

 

I do not want the CC's to be deleted only followers; which is why I didnt include "email_cc_ids": [] or  "collaborator_ids": []  in my trigger. We use followers internally and CC's externally. However the above webhook does not work for removing followers at all. If I include "email_cc_ids": [] or  "collaborator_ids": [] it DOES remove the follower perfectly however it also removes the CC which will cause issues for us. Has anybody experienced this? Our goal is to streamline our processes and automate the removal of followers on ticket update however I cannot seem to find a solution that works without causing other issues (removing CC's). My knowledge on webhooks and API calls is very limited so I am wondering if the answer is staring at me in the face and I just am not connecting the dots. Any help would be greatly appreciated thank you!