Denise Huber
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Actividad reciente de Denise Huber-
+1 for this I am again stunned that Zendesk has not implemented the simplest of functions
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I am trying to figure out how to display the percentage of tickets with a certain tag. But everytime I select this individual tag, it just shows this tag as 100%. It works when I add "ticket tag" ...
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Hi Sabra, Thank you for your answer. Is there a way to see all tags of tickets with a specific tag? For example I want to see all tags of tickets which include the tag "united_states".
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How can I grant an agent the permission, to assign another agent of a different group?
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Hi Gabriel, Thanks for this addition. From what I have found in my search, this is only available for Enterprise. We use Professional.
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Hey Oliver, Thank you! Unfortunately we are not using Enterprise, only Professional. But your tip regarding using triggers was really helpful!
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Hi! When you write about these 75 first words, which weigh more heavily, do these include the words from bullet lists? For example, a client asked "Where can I buy your product? I live in Sweden". ...
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Hi! Where can I see the actual reviews? I am especially interested in an overview of all reviews we have got over Zendesk. The only option I have found, is to manually open every ticket and see if...
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Adding to this. I too have a filter with only two values in a dashboard I created for company internal use. I keep getting asked by my colleagues what this NULL is and if I can remove it. Agreeing ...
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Hi! How can I edit the text "Attachement" in the ticket form?