Erica Dunstan

I am getting many emails from ZD about new tickets because requestors also cc: my personal work email. If I follow the link to the ticket in that e-mail, it brings me to the customer-facing portal and I do not see how I can switch to the view where I can claim the ticket and respond. If I respond to the email directly, it does record the response but does not change the ticket assignment and status… Is there a way to switch from portal view to the agent view?

If I deactivate a user does that free up their license? 

Hi, we would like the ability to change the default from the home page to the ticket view. 

Provide the customer the ability in the portal so they can close cases for anyone in their organization