Mo Shujaat

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Forwarding Emails to an external email

This is a feature we would be very interested in as well. Our use case is to take an order email that is sent to us from a customer or vendor and then forward that email to another 3rd party while ...

• Ver comentario
• Mo Shujaat
• Creación 7 de noviembre de 2022 17:46
• 1 voto

1. Comunidad
2. Feedback - Platform: Apps & Integrations
3. @mention slack user functionality on Zendesk

Sara Ledger could you please elaborate on how you got this to work? I have a display name in slack that is only 1 word (@mo) but I still could not get the zendesk side conversation to tag me in a m...

• Ver comentario
• Mo Shujaat
• Creación 19 de octubre de 2022 23:05
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Ability to set Requester:Organization from Triggers

I agree, I think this is a no brainer for Zendesk to implement. It should be doable and would meet our use case perfectly as well

• Ver comentario
• Mo Shujaat
• Creación 19 de octubre de 2022 22:58
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Light agents unable to @ other agents

This functionality absolutely doesnt make sense. A light agent should be able to @ other agents otherwise they have limited functionality and utility. 

• Ver comentario
• Mo Shujaat
• Creación 7 de octubre de 2022 14:31
• 0 votos

1. Apps and integrations
2. ...
3. Slack integration
4. Using the Slack for Zendesk Support integration

Hello Zendesk Team,  is it planned to allow for different forms to be selected when creating a ticket in Zendesk via Slack? 

• Ver comentario
• Mo Shujaat
• Creación 9 de mayo de 2022 04:38
• 0 votos