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Lesley

Incorporación 25 oct 2023

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Última actividad 05 sept 2024

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RESUMEN DE LA ACTIVIDAD

Última actividad de Lesley

Lesley hizo un comentario,

ComentarioWorking with articles in the knowledge base

Jennifer Akortha I did! Turns out, it was my fault - I was copying and pasting screenshots rather than uploading them through the media uploader tool. We use a lot of the same screenshots in our guide articles that are formatted on the page after being uploaded, so I was trying to save myself time. But it would turn into an attachment instead :( 

Ver comentario · Publicado 05 sept 2024 · Lesley

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Lesley hizo un comentario,

ComentarioWorking with articles in the knowledge base

Hi there! I have photos attached within the article, but they are listing them as attachments for the public guide. I DO NOT want them listed for the public.

If I x them, it completely deletes the image. Is there a way to fix it so the images can show up in my articles, but NOT be listed as files at the end of the article for the public to download?

Ver comentario · Editado 02 feb 2024 · Lesley

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Lesley creó una publicación,

Publicación Q&A - Tickets and email

Hi there! 

There is a bug for Macros where it keeps bolding the greeting, even if I remove the bolding and save it. Can you please look into fixing this?

Here is a link to a video of the bug: https://www.loom.com/share/b537a89a6bc8428bbcfd7a7572e8bd6f?sid=7f29a384-9a5d-417b-9f42-b8a50942223c

Publicado 31 ene 2024 · Lesley

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Lesley hizo un comentario,

ComentarioUsing content publishing flows

Madison Hoffman Thank you for following up! I think I figured it out, and it was likely a user error. Not sure what happened here, and I'll repost it if it happens again :) 

Hope you're having a great week so far!

Ver comentario · Publicado 01 nov 2023 · Lesley

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Lesley hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

It is now working. Love when that happens :) 

Ver comentario · Publicado 25 oct 2023 · Lesley

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Lesley hizo un comentario,

ComentarioUsing content publishing flows

Why after I save an article that hasn't been published, I'm unable to save any further changes before submitting it for review? I've worked on too many platforms where it freezes, and I don't want to lose my progress.

Ver comentario · Publicado 25 oct 2023 · Lesley

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Lesley creó una publicación,

Publicación Feedback - Help Center (Guide)

Hi there! 

I am attempting to upload images to an article in guide, and it will only let me upload one, and then it will not allow me to upload anymore. I tried JPEG and PNG, but neither are successful when adding any additional images besides one. 

Can you please help? In the image below, it will only allow me to add/select SignInScreen.jpeg, but it won't allow me to select the other one in either JPEG 
or PNG. 

Publicado 25 oct 2023 · Lesley

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