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Rémi Marchand

Incorporación 09 feb 2023

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Última actividad 26 sept 2023

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Última actividad de Rémi Marchand

Rémi Marchand creó una publicación,

Publicación Feedback - Ticketing system (Support)

Hello ZD,

When creating a custom field of type drop down menu in the admin, we can specify an order. So, essentially, a drop down menu is an ordered list. It works as expected in the ticket form.

But when trying to use this field in a ticket view to "group by", the field values are displayed alphabetically instead of by the order defined in the field configuration. I was told this is expected behavior (sure...)

So the request is to have the "group by" feature in a ticket view to respect the order of the field values described in the field config.

Please see below the view (unexpected behavior on grouping) and the field config.

Thanks,

Publicado 17 abr 2023 · Rémi Marchand

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Rémi Marchand hizo un comentario,

ComentarioBusiness rules

+1 on the ability to edit the title of the default closure automation.

Ver comentario · Publicado 09 feb 2023 · Rémi Marchand

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