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Kawthar

Incorporación 18 abr 2022

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Última actividad 27 dic 2022

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RESUMEN DE LA ACTIVIDAD

Última actividad de Kawthar

Kawthar creó una publicación,

Publicación Feedback - Chat and Messaging (Chat)

We would like to have the option to manually remove the chat widget, when the workload is high, and then enable it again, without having to remove the widget code embedded in our website, it seems like there is no such option at the moment. 

Publicado 27 dic 2022 · Kawthar

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Kawthar hizo un comentario,

ComentarioTicket customization

Hi, 

I've been having trouble with this because we don't necessarily need the custom fields to be updated when a ticket is tagged, it is affecting our flows and preventing us from creating reports on important metrics, it would be great if custom fields could be manually updated by our agents only, but we don't have this option at the moment. 

I think that ideally, fields shouldn't be auto-updated or changed, or cleared because of tags, unless there's a trigger. 

Ver comentario · Publicado 18 jul 2022 · Kawthar

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Kawthar hizo un comentario,

ComentarioTicket management

Hi, I'm trying to create a view with a condition based on the email address of the 'requester', for example, if the email address contains a certain domain, I need the tickets to go to this view. 

I wasn't able to find this option, is there a way to work around it if it's not possible?

Ver comentario · Publicado 18 abr 2022 · Kawthar

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