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Arezoo Khadem's Avatar

Arezoo Khadem

Incorporación 03 may 2022

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Última actividad 16 may 2022

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RESUMEN DE LA ACTIVIDAD

Última actividad de Arezoo Khadem

Arezoo Khadem hizo un comentario,

ComentarioGeneral questions about email and email template

Hello,

Is there any way to manage who will receive notifications when a ticket is created? and somehow customize it to block notification for one of the admins?

 

 

Ver comentario · Publicado 16 may 2022 · Arezoo Khadem

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Arezoo Khadem hizo un comentario,

ComentarioTeam members and groups

Hello,

I was wondering if there is a way to change the default support email. For example instead of support@"company name".zendesk.com, we would like to have our customized email address. Is that doable, is that consume a new agent seat?

Ver comentario · Publicado 03 may 2022 · Arezoo Khadem

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Arezoo Khadem hizo un comentario,

ComentarioAccounts and billing

Hello, 

We have a support team plan with one admin and 2 agents. Can we transfer license from admin to an agent? also can we add new agent to this plan? Thanks

 

Ver comentario · Publicado 03 may 2022 · Arezoo Khadem

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