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Oscar Espinoza

Incorporación 13 oct 2022

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Última actividad 17 nov 2023

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Última actividad de Oscar Espinoza

Oscar Espinoza hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Editing tags is all we need here. Looking forward to signing up for the Beta.

 

Ver comentario · Publicado 17 nov 2023 · Oscar Espinoza

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Oscar Espinoza hizo un comentario,

ComentarioViews, ticket status, and ticket fields

When a customer comments on an issue, it defaults back to Open. Is there any way to default to my new "In Progress" custom status? Internally, there is a distinction between the two and they have different triggers associated with them. I have to manually switch to In Progress every time a customer comments which is not ideal.

Ver comentario · Publicado 02 dic 2022 · Oscar Espinoza

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