siyu lee

We really expect there could be a function "undo" added on Zendesk. After messages or attachments have been recalled，this kind of record could be checked by admins and agents in history tab but users can't, in case those info would be maliciously withdrawn by agents.

What's more, we can not 100% guarentee  that as human-being, agents will not make any mistake when they are assisting customers especially when they are busy assisting with so many customers at the same time, it definetely will be a huge challenge for our agents. During that period of busy time, mistakes occur easily,We have already met such kind of case which had a terrible impact on our company's image due to the absence of this function.