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Beth_Borghi

Incorporación 02 may 2022

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Última actividad 30 ene 2025

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Beth_Borghi hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Customers may be forced to leave Zendesk because of the lack of WCAG compliance and the possible fines that can be incurred. Not to mention, accessibility is just the right thing to do.

 

Justice Department Finalizes Rule Requiring State and Local Governments to Make their Websites Accessible

 

The rule requires state and local governments to make their websites and mobile applications accessible for people with disabilities. The agency is adopting the technical standards of Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which requires 50 success criteria to make websites accessible

 

 

Ver comentario · Publicado 23 sept 2024 · Beth_Borghi

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Comentario de la comunidad Q&A - Help center and community

Hi Pulkit Pandey ! We have a custom theme, but I have updated it to show sub-sections based on the latest Copenhagen code and from the help you have provided others in this thread (thank you so much). However I'm not a web developer and am outside my area of expertise. 

 

I added the code you recommended but it didn't work. You can see how I have customized the CSS below:

 

Ver comentario · Publicado 18 abr 2024 · Beth_Borghi

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Comentario de la comunidad Q&A - Help center and community

Hello all,

Wondering if there are any tips on how to edit the CSS or the category_page.hbs to remove this indentation?

 

Ver comentario · Publicado 17 abr 2024 · Beth_Borghi

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Comentario de la comunidad Feedback - Help Center (Guide)

Hello Katarzyna Karpinska this request came up twice for my org today. Would love to know if there are any updates for an ETA for this? Thanks in advance! 

Ver comentario · Publicado 16 abr 2024 · Beth_Borghi

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ComentarioAdditional ticket channels

Here's an example of a product that allows end users without specific permissions to flag articles directly in the KB: https://help.bloomfire.com/posts/3521117-how-to-flag-and-review-a-contribution

Use case for us: only Support Agents can flag in the Support View (a small number of employees overall) versus the entire company being able to flag directly as end users. 

This creates a burden of having to track flagged articles from people emailing, Slacking, mentioning in meetings, etc. And then I have to have a separate tracking method for these flags. 

Ver comentario · Publicado 11 jul 2023 · Beth_Borghi

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ComentarioReporting and analytics for help center

Is there a way to view the actual tickets that were created when a user searched for a term and then created a ticket (as shown in the Explore "Search Queries Overview" for the columns "Search Query" and "Tickets Created")? It would be helpful for me to view those specific tickets to see why our Help Center article wasn't sufficient. Thank you in advance!

Ver comentario · Publicado 20 mar 2023 · Beth_Borghi

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Beth_Borghi hizo un comentario,

ComentarioUsing themes and customizing your Help Center

I'm having the same issue as Taehyoung Kim above. Appreciate any help - thank you!

Ver comentario · Publicado 16 nov 2022 · Beth_Borghi

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Comentario de la comunidad Feedback - Help Center (Guide)

+1

Ver comentario · Publicado 05 oct 2022 · Beth_Borghi

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Beth_Borghi hizo un comentario,

ComentarioUsing AI agents for email and web form

Is there a way to turn off Answerbot suggestions in emails and only leave it on for webforms?

OR

Is there a way to turn off the user's ability to solve a ticket? I see this option in Knowledge Capture but not in Answerbot.

Scenario: we have a small percentage of users who are accidentally solving and closing tickets after reading suggested articles in the automated emails. They then are understandably upset because our support team hasn't replied to them (because they closed the ticket).

Ver comentario · Publicado 26 sept 2022 · Beth_Borghi

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Comentario de la comunidad Feedback - Ticketing system (Support)

The description and body of macro fields should be indexed and searchable. We are approaching 500 macros and it is ridiculous that we have to export macros (using steps created by a forum member no less) to see the content of macros for auditing and maintenance purposes. 

The macro feature seems built out by about 10%. Major bummer. 

Ver comentario · Publicado 20 sept 2022 · Beth_Borghi

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