Beth_Borghi

1. Agent guide
2. Additional ticket channels
3. Flagging articles in Knowledge

Here's an example of a product that allows end users without specific permissions to flag articles directly in the KB: https://help.bloomfire.com/posts/3521117-how-to-flag-and-review-a-contribution...

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• Beth_Borghi
• Creación 11 de julio de 2023 16:49
• 0 votos

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Analyzing help center search results with Explore

Is there a way to view the actual tickets that were created when a user searched for a term and then created a ticket (as shown in the Explore "Search Queries Overview" for the columns "Search Quer...

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• Beth_Borghi
• Creación 20 de marzo de 2023 22:08
• 0 votos

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Help center templating cookbook

I'm having the same issue as Taehyoung Kim above. Appreciate any help - thank you!

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• Beth_Borghi
• Creación 16 de noviembre de 2022 15:24
• 3 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. Feature Request: Add a notification banner to Help Center

+1

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• Beth_Borghi
• Creación 5 de octubre de 2022 19:18
• 0 votos

1. Bots and automation
2. Zendesk bot documentation
3. Using autoreplies in email notifications

Is there a way to turn off Answerbot suggestions in emails and only leave it on for webforms? OR Is there a way to turn off the user's ability to solve a ticket? I see this option in Knowledge Capt...

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• Beth_Borghi
• Creación 26 de septiembre de 2022 16:55
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Making it easier for agents to find Macros

The description and body of macro fields should be indexed and searchable. We are approaching 500 macros and it is ridiculous that we have to export macros (using steps created by a forum member no...

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• Beth_Borghi
• Creación 20 de septiembre de 2022 16:04
• 1 voto

1. Guide
2. ...
3. How to manage the help center
4. How can I export my help center content?

Hello all - is there a way to include the full *body* of a Community (Gather) threads and comments in an export? The reporting options I see seem to just show the topic/title. Thanks in advance for...

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• Beth_Borghi
• Creación 17 de agosto de 2022 16:05
• 0 votos

1. Comunidad
2. Tips from users - Zendesk Suite
3. Tip: Display article revision date instead of publication date

So helpful and easy to follow - thank you, thank you!

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• Beth_Borghi
• Creación 11 de agosto de 2022 15:35
• 0 votos

1. Bots and automation
2. Zendesk bot documentation
3. Using autoreplies with articles for web forms

Hello! How can I run a report to see where ticket deflection is occurring from help center visitors clicking on a recommended article and not proceeding with opening a ticket? Thanks in advance!

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• Beth_Borghi
• Creación 11 de agosto de 2022 15:14
• 1 voto

1. Comunidad
2. Feedback - Help Center (Guide)
3. Slack integration with Guide

Question for ZD Product and other Community Slack users - how are you capturing the helpful info that arises in your org's Slack threads to ensure a knowledge base article is created/edited to capt...

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• Beth_Borghi
• Creación 18 de mayo de 2022 15:51
• 0 votos