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Iñigo Cavia's Avatar

Iñigo Cavia

Incorporación 21 oct 2022

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Última actividad 02 dic 2022

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Iñigo Cavia hizo un comentario,

Comentario de la comunidad Q&A - Reporting and analytics

Hi!

okay, is there any course regarding standard calculated metrics? I never create one before and seems that technical knowledge is needed.

Thanks in advanced!

 

Ver comentario · Publicado 02 dic 2022 · Iñigo Cavia

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Iñigo Cavia creó una publicación,

Publicación Q&A - Reporting and analytics

Hi!

I'm wondering if it's possible to get the totals of different reports in a "main" one. Usually each departments ask us to get the numbers of their views on ZD support, so we create the reports according to the conditions they set for each view. At this point they always ask for a general widget with total of the views created. (The metrics and filters change for each view so is not a possibility to add all of them on the same report as we will get wrong data.) 

Thank you in advanced!

Publicado 28 nov 2022 · Iñigo Cavia

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Iñigo Cavia hizo un comentario,

ComentarioTicket management

Hi,

If we assume that archive tickets are just the ones marked as solved:

  • why I still seeing those tickets when I filter by status less than solved?
  • It’s because this filter doesn’t affect to archived ones?
  • should we understand that explore is filtering for those that are closed but unarchived because are not old (>3 months) enough?

Thanks!

Ver comentario · Publicado 21 oct 2022 · Iñigo Cavia

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