gab bz

Hi. So I've been trying zendesk on my new laptop for work and every time a customer is calling, my line is always cutting out. My customer can not understand me because it keeps on breaking up. I have tried the Twilio network test and the laptop passed all of it. I also checked my internet connection and it is above 100 mpbs. Can you help me with this? I don't know what else to do. I bought this laptop for work and now it seems that I can not use it.

 

I really hope someone would answer me.